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Kellogg Marketing Conference 2010: Stay Relevant – Highlights

Posted on 27th January, by Tom Williams in Conferences, Digital Marketing. 1 Comment

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kellogg-2010-marketing-conferenceOver the weekend, I attended a great conference at my alma mater, Kellogg. The conference was packed with great key note speakers and some of the best panels I have seen. This quick blog post will give you the highlights from my point of view.

Competition: Study your competitors and find out what they are doing RIGHT! We spend too much useless time finding fault with our competition.  They’re not idiots (usually).  Learn from them.

Data Overload: The amount of data we have now is both a help and a hindrance. There is a definite trend towards micro-marketing. Now I’m not talking about the postcard you get that reads: “Hello Thomas H. Williams! We would like to share something with you Thomas. Thomas, have you ever…” I’m talking about using data about my behaviors to serve up products and information that more closely matches what I actually want to know or buy.Kellogg Marketing Panel

The downside of too much data is you have a lot of opportunity to screw things up. You also can miss the really valuable stuff which is buried by the sheer volume of data you have. Be sure you have a really good analyst. Someone who knows how to cut through the junk and make useful information out of the huge pile.

Marketing & Privacy: Be careful how you balance your data and consumer’s desire for privacy.  With access to all the data, from Point of Sale to social networks, you can easily cross the line and deliver creepy marketing or customer service. You must balance the creepy factor with the helpful factor.

Content is Critical: With the saturation of content on the internet (which is growing faster than Moore’s law!) Good Content will be more important than ever.  You could say Content is still King.

Kellogg School of ManagementInvolve your people: Lastly, don’t be afraid to embrace social  media and give your people a voice.  There was one panelist who really stuck out to me as someone who really “got it”.  Her name was  Jen Houston from Waggener Edstrom Worldwide.  Jen said something which, to date, I have only hear myself say.  In response to the notion that you should hire one community manager to handle all your social media, Jen retorted: Empower your people with Social Media.  Your People ARE your Brand.  If you are afraid to do this, you don’t have a social  media problem.  You  have a Hiring Problem. (paraphrased).

Nicely put Jen.  Couldn’t have said it better myself.

Related posts:

  1. Tom Williams Spotlighted on the eduWEB Conference website
  2. Social Media Marketing – how big is it and how to use it
  3. Getting Creative: Sponsoring Social Media at the eduWEB Conference 2009

One Response to “Kellogg Marketing Conference 2010: Stay Relevant – Highlights”

  1. Tom, I came across your blog posting from a google alert and after reading it, especially the last statement from Jen, it’s so true! Companies – and higher ed institutions – forget about their people and don’t realize that they speak for them (whoever they work for) on an everyday basis and thus represent the brand! Social media can be critical for the organization, depending on how it’s used, but if you don’t empower your employees, the rest doesn’t matter.

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