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Suspended by Twitter…When “free” sucks

Posted on 6th July, by Tom Williams in Misc. 5 Comments

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All is not well in the world of social media with Tom Williams.  I recently found out that  Twitter has suspended my @tom8williams account for no apparent reason.  For a twitter addict, this is not good.  I’ve been having the shakes, cold chills, halucinations – you name it!


tom8williams twitter account suspended

OK, it’s not actually that horrific, but InnoGage is a Social Media Technology company.  How is it that the President can no longer access his main Social Media tool?  While digesting all this I was reminded of an old idiom and something we often forget in the world of social media.

You get what you pay for.

I have already contacted Twitter, twice.  I even went looking for their illusive complaint form where I am supposed to be able to tell them I was suspended in error.  I never found the form.  Twitter reserves the right to hold my account in suspension for up to 30 days while they take their sweet old time to check out what’s going on.

You get what you pay for.

So in the meantime, I’m cut off.  Out of the loop.  I am losing the ability to build my brand and my company’s brand.  A large percentage of our blog and web traffic is generated from my personal twitter account so now I will have a decline in website traffic which throws off my numbers.  All I can do is sit and wait and hope that the Twitterfolks realize they have suspended me without cause.  But – I’m really helpless because…

You get what you pay for.

The moral of this story is, whether it’s twitter or a free blog engine or any other form of social media that you have received for “free”…beware…you get what you pay for.


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5 Responses to “Suspended by Twitter…When “free” sucks”

  1. Rob S. says:

    Not saying it is true in this case, but I wonder how many blocks it takes before Twitter suspends an account? When an account is following 1,000+ people, it looks spammy.

    Also, an interesting quirk of Twitter is that you can block people that aren’t even following you. A rogue campaign to get a bunch of people to block a certain account, and perhaps it gets suspended?

  2. I feel for you, I really do. Two good friends of mine had the exact same thing happening and I’m wondering if or when it will happen to me. (Of course with out just cause) The one thing I’m taking away from these kinds of experiences is that we should make sure we diversify our traffic sources!

    The good news is one of my friends DID get his account back after just 10 or so days. My other friend is still standing by but thank goodness he’s not loosing sleep. ;-)

  3. Sheri Greenwell says:

    I have had misgivings about using Twitter or relying on it too much….I have also heard so many stories along the same vein with Facebook – people finding their accounts have been suspended for no apparent reason, then lots of hassles to try to reinstate it. You make a good point – you get what you pay for.

  4. [...] Click here to read the blog post I wrote about this very topic called “Suspended from Twitter, When Free Sucks“ [...]

  5. Andrew says:

    I have just had my account suspended 3 days prior to an election.

    My posts were to some degree repetitious but they were a political message which would reach different demographics at different times of the day across the under hashtags.

    If you check the spam act political communication is exempt of the spam act.

    There were no monies derived from the tweets. About 10-20 per day. There was no personal attacks and many tweets that were @ were television programs.

    It also appears Twitter is removing posts with hyperlinks to particular websites which may impact powerful lobby groups in the US. So much for free speech.

    Meanwhile the porn spam bots continue under the same hashtag along with the some vial language poster with the most vitriol of language.

    Id say I was reported by someone with enough sway to have me canned 2 days prior the election.

    I cant see Twitter surviving under this reporting model. Business will need several accounts to prevent suspension.

    Now that Twitter are implementing advertising it will only take one of the other big dotcoms to release and improved version before complete collapse.

    If I were business I wouldn’t invest the time with such volatility in the reporting procedure.

    It appears someone with power has had me suspended at a whim. There is also organised pack trolls running around having Twitter suspend accounts.

    I cant see Twitter sustaining long term business. Their policy is too willy nilly.

    Its a lot to lose.

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